Common Connection Issues
Having trouble connecting? Try these solutions.
Error: Connection Timeout
This usually indicates a firewall or network issue. Ensure ports 443 and 80 are open.
Error: Authentication Failed
Check that your API key is correct and has not expired. Keys can be regenerated in your account settings.
Error: Rate Limit Exceeded
You have made too many requests. Wait for your rate limit to reset (shown in response headers).
Still Having Issues?
Contact our support team with your error logs and we will help resolve the issue.