Get Started with Support
Create an account or sign in to access support tickets, live chat, and more
Ticket Management
Create, track, and manage support tickets with priorities, categories, and assignments.
Real-time Chat
Live chat support with WebSocket connections for instant communication.
File Uploads
Secure file upload and download system with support for multiple file types.
Email Integration
SMTP sending and POP3 monitoring for email-based ticket management.
User Management
Role-based access control for customers, agents, and administrators.
Knowledge Base
Public knowledge base with searchable articles - no login required.
Analytics
Comprehensive statistics and activity logging for monitoring.
📚 API Endpoints
Authentication
POST
/api/auth/register
Register a new user account
POST
/api/auth/login
Authenticate and receive JWT token
GET
/api/auth/me
Get current user profile
Tickets
GET
/api/tickets
List all tickets with filtering and pagination
POST
/api/tickets
Create a new support ticket
GET
/api/tickets/:id
Get ticket details with replies and files
PUT
/api/tickets/:id
Update ticket status, priority, or assignment
POST
/api/tickets/:id/replies
Add a reply to a ticket
Files
POST
/api/files/upload
Upload files to a ticket (multipart/form-data)
GET
/api/files/download/:id
Download a file
Chat
POST
/api/chat/conversations
Start a new chat conversation
GET
/api/chat/conversations/:id
Get conversation messages
POST
/api/chat/conversations/:id/messages
Send a message in a conversation
Knowledge Base (Public - No Auth)
GET
/api/kb/search
Search knowledge base articles (public)
GET
/api/kb/articles/:id
Get article details (public)
GET
/api/kb/categories
List all categories (public)
POST
/api/kb/articles/:id/feedback
Mark article as helpful/not helpful (public)
🔌 WebSocket Events
Connect to WebSocket with JWT authentication:
const socket = io('http://localhost:3000', {
auth: { token: 'YOUR_JWT_TOKEN' }
});
Events: join_conversation, send_message, typing, stop_typing, mark_read